Account access, privacy, and support

How do I sign in to Idle Pilot?

Open https://app.idlepilot.com. Choose Sign in with Google. To use email instead, choose Email me a magic link, enter your email, and choose Send magic link. Open the sign-in email and use its link. Use the same Idle Pilot email each time if you want the same subscription, connected account, and settings.

What if the sign-in email does not arrive?

On Check your inbox, verify the displayed address, check spam/junk, and choose Send again. Use Try a different email if the address was wrong. If it still does not arrive, contact Support and say which step failed, without sending the sign-in link itself.

What if my sign-in link is expired, invalid, or already used?

Use Resend sign-in link or Back to sign in to request a fresh link for your intended email. Open the newest message promptly rather than repeatedly reopening an older one. If the new link is rejected, request another one or contact Support. Keep these links private.

What if Google sign-in is blocked or cancelled?

If the browser blocks the sign-in window, allow popups for Idle Pilot or use email sign-in instead. If you cancelled Google sign-in, choose it again or continue with email. If the app reports a network problem, restore your connection and use Try again.

Why is my subscription or workspace missing after signing in?

Check your Idle Pilot email in the bottom-left account menu on desktop or Profile on mobile. You may have signed in to another account. Sign out and return with the email you originally used. Your workplace email is not necessarily the same as your Idle Pilot login. Contact Support before buying again or removing another connection.

If you only see the connection screen and cannot open the account menu or Profile, use the support launcher or email hi@idlepilot.com for help checking the account. Do this before connecting a different workplace or buying again.

Can I change my login email or merge two accounts?

Profile does not currently offer an email-change or account-merge action. Open Support or email hi@idlepilot.com to ask for help. Explain which account you intend to keep without sharing sign-in links or workplace secrets. Using a different email does not transfer subscriptions, trials, or history automatically.

How do I contact support?

Computer: click your name/email at the bottom left and choose Support. Phone: open Profile → Support. You can also use the support launcher, open https://chat.idlepilot.com/support/chat/?channelId=2bf46a907bb2456c84c2408479d46baa, or email hi@idlepilot.com.

Describe what you want to do, the screen you are on, the button/message you see, and whether you are using a computer or phone. For schedule issues, include the platform, selected time zone, and approximate time. Remove private details from screenshots.

Can I ask questions in Spanish or another language?

Yes. The app and chat controls stay in English, but you can ask your question in your own language. The assistant should answer in the language of your latest question and can preserve the English button labels so you can find them on screen.

How do I ask for a person?

Write that you want to speak to a human support person. If the assistant offers a human because it cannot verify an answer, confirm that you want the handoff. A request is not a guarantee of an immediate reply; follow the chat's availability message.

When is human support available?

The configured human-support schedule is every day from 10:00am to midnight, Uruguay time (America/Montevideo). Availability and response times can vary. The assistant remains available outside that window; follow its message about human availability. There is no guaranteed instant response or 24-hour human service.

Will closing chat cancel my request or subscription?

Closing the embedded chat window hides it; you can reopen it to continue. It is not a cancellation of Freedom Pass or the Work Hours schedule. A separate End conversation action, when offered, is different from hiding the window. If you sign out or change Idle Pilot accounts, reopen support under the intended account rather than expecting another account's conversation to appear.

Why is a conversation missing when I open a standalone chat link?

Open Support inside the signed-in Idle Pilot account to continue that account's support conversation. A standalone chat link can start without the same account context. Also check that you have not changed Idle Pilot email/accounts. Do not assume that a missing standalone history means the subscription or workplace connection was deleted.

What information should I never send to support?

Do not send passwords, login links, complete setup commands, browser sign-in captures, cookies, account-access codes, full payment-card details, private workplace messages, or unnecessary information about coworkers. A screenshot of the ordinary Dashboard state or error is usually more helpful than a screenshot of connection details.

How do I delete my Idle Pilot account?

Request account deletion through Support or email support@idlepilot.com from the account's email address. Explain that you want the Idle Pilot account deleted, rather than just a workplace disconnected or a subscription cancelled. Profile does not currently have a Delete account button. If you also need future renewal stopped, review Manage subscription and make that request explicit.

How do I disconnect only Slack or Teams?

Use Dashboard → Switch → Remove and confirm Remove. This stops Idle Pilot for that workplace and removes its connection. It does not delete your whole Idle Pilot account or cancel billing. You can connect a supported workplace again later.

How do I request a copy or correction of my data?

Contact support@idlepilot.com using your account email and describe the access, export, correction, or deletion request. Support may need to confirm that you own the account. Do not provide a password or sign-in link as proof. The published policy is https://idlepilot.com/privacy/.