Idle Pilot Help Center
Get connected, set your hours, manage your account, or stop a renewal. Choose a topic below for the actual steps on a computer or phone.
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Getting started
- Getting started with Idle Pilot
Sign in, connect one Slack or Teams account, and set Work Hours. Learn about desktop setup, mobile handoff, and using Idle Pilot with the laptop off.
- Find your way around Idle Pilot
Find Work Hours, Activity, Notifications, and account controls on a computer or phone. Check status, switch workplaces, or pause scheduled availability.
- Use Idle Pilot with the laptop off
Check what must be connected and enabled before closing your laptop, and learn when the setup extension can be removed.
Connections
- Connect and reconnect Slack
Connect Slack using the desktop extension or the offered Windows setup. Reconnect, replace a workspace, and check Slack availability during Work Hours.
- Connect and reconnect Microsoft Teams
Connect Microsoft Teams from a computer, recover a connection, and check Available status during Work Hours. Learn how to pause Teams for time off.
- Troubleshoot Idle Pilot presence and setup
Check Work Hours, time zones, breaks, connection warnings, and payment access when presence looks wrong. Find recovery steps and what to send support.
- Reconnect Slack from a computer
Follow Re-link Slack in Chrome or Edge, restore the browser connection, choose the right workspace, and review Work Hours.
- Reconnect Teams from a computer
Reconnect Teams in desktop Chrome or Edge, choose the intended account, and check Work Hours after the connected confirmation.
Schedule
- Green Schedule, work hours, and breaks
Set different work hours for each day, add a lunch break, change the schedule time zone, or pause availability. Check the current editor limits.
- Use Vacation Mode and take time off
Configure Slack status presets for Vacation Mode, understand session-start checks, and pause Work Hours manually for holidays or Microsoft Teams time off.
- Set different work hours for different days
Select weekdays, apply different hours to each group, and disable individual days without pausing the whole schedule.
- Change schedule time zone when travelling
Find the time-zone picker inside Work Hours, save your work location, and review schedule hours when travelling.
- Work-hour limits and disabled Apply
Check available time choices, same-day hours, the single lunch break, and the conditions needed to apply schedule changes.
- Add or change a lunch break
Set one lunch break for selected days, review the work hours applied with it, and understand when presence pauses and resumes.
- Pause presence without cancelling the subscription
Turn Work Hours off or disable a weekday, keep saved hours, and understand why pausing presence does not cancel billing.
- Take time off with Slack or Teams
Use Slack Vacation Mode at session start or manually pause Work Hours for Teams, holidays, and time off during the day.
Account and privacy
- Account access, privacy, and support
Get help with sign-in links, missing account details, and support. Find the steps to request account deletion or a copy or correction of your data.
- Notifications, email preferences, and activity
Find notifications and change optional email preferences. Turn off schedule emails, understand always-on notices, and review your availability activity.
- Terms, privacy, and responsible use
Read practical answers about account rules, stored data, privacy choices, and responsible use. Find the published terms and privacy policy for full details.
- Request account deletion
Request account deletion through Support, distinguish it from disconnection or cancellation, and understand billing-record retention.
- Change privacy and recording preferences
Manage optional analytics, ad measurement, and session recordings, and understand browser privacy signals and withdrawal limits.
- Stop daily schedule emails
Turn off Schedule activity emails in Notification settings while keeping Work Hours, Activity, and essential account notices.
- Get help for the right product and verify an offer
Check that an offer applies to Idle Pilot and your account, and understand when to ask a human to confirm a billing or account action.
Billing
- Invite friends, referral rewards, and personal offers
Find your invite link, check referral rewards and limits, and understand personal offers. Learn how the separate Idle Pilot affiliate program works.
- Manage subscription, cancellation, and payments
Find subscription controls on a computer or phone. Cancel renewal, check confirmation, update payment details, view invoices, or review a yearly switch.
- Trial, Freedom Pass, billing, and cancellation
Check when the no-card trial starts, the connection bonus, and Freedom Pass prices. Understand annual billing, cancellation, and published refund terms.
- Apply for the affiliate program
Submit an affiliate application, check the success message, and understand how approval differs from inviting friends.
- Cancel subscription on a computer
Find Manage subscription on desktop, finish cancellation, and verify the ending date while keeping access through the paid period.
- Cancel subscription on a phone
Use mobile Profile to manage your subscription, complete cancellation, and check the ending confirmation on Dashboard.
- Find a referral link and earn a free month
Copy or share your invite link, check referral progress, and understand qualifying payments, free-month credits, and the three-gift limit.
- Find invoices and update a payment method
Open Manage subscription on desktop or mobile to review invoices, update payment details, or follow a payment warning.
- Understand unused time and cancellation
Read the partial-period refund policy, cancel future renewal, and pause Work Hours separately if you want presence to stop now.
- Understand the trial and first payment
Learn when the no-card trial starts, how the connection bonus works, and how to review monthly or yearly billing before buying.
Need a person?
Open Idle Pilot. On desktop, choose your name or email at the bottom left, then Support. On mobile, choose Profile → Support. Do not send passwords, sign-in links or workplace credentials.
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