Manage subscription, cancellation, and payments

How do I cancel my subscription?

On a computer:

1. Sign in at https://app.idlepilot.com using the Idle Pilot email associated with your subscription.
2. Click your name/email in the bottom-left corner of the sidebar.
3. Choose Manage subscription.
4. On the subscription-management page, choose your Freedom Pass subscription and its cancellation option.
5. Complete the cancellation steps, including any reason or final confirmation shown. Opening the page or closing the browser does not itself cancel.
6. Return to Dashboard. Check for Your subscription is set to cancel or Your subscription ends on ….

On a phone: use the person icon to open Profile, tap Manage subscription, then complete the same cancellation and confirmation steps.

You keep access until the end of the paid billing period. If you also want Idle Pilot to stop maintaining availability now, turn Dashboard → Work Hours off separately. The support assistant can explain these steps; a chat request alone is not confirmation that your subscription was cancelled.

If you already removed your workplace and are back on the connection screen, the account menu and Profile navigation are unavailable there. Use the support launcher or email hi@idlepilot.com to ask for cancellation help. Ask for explicit confirmation; a chat request alone does not confirm cancellation.

How can I check whether cancellation worked?

Return to Dashboard and look for the cancellation banner, ending date, and statement that you will not be charged again. You can also reopen Manage subscription and review the subscription's current state. If neither page shows cancellation, do not assume that it completed; reopen the management page or contact Support before the renewal date.

I cancelled, so why can I still use Idle Pilot?

Cancellation normally takes effect at the end of the period already paid. Access can remain active until that date. It is normal for Work Hours to continue during that remaining access if you leave its switch on. Pause Work Hours if you want presence to stop sooner.

Why did I receive an email after cancelling?

Cancelling renewal and choosing email preferences are separate actions. Account, billing, and optional return messages can still be relevant. To change optional emails, open Notifications → gear button → Notification settings and switch the relevant category off. Always-on notices remain enabled. If an email appears to show an unexpected charge, review your subscription and invoices or contact Support.

How do I undo a scheduled cancellation?

Before the displayed ending date, use Reactivate or Manage cancellation in the Dashboard banner. You can also open Manage subscription from the account menu or mobile Profile. Review the options on that page and finish the action to keep the subscription. Check the Dashboard afterward; opening the page by itself does not undo cancellation.

How do I return after my subscription ended?

Use Resubscribe on Dashboard, choose Monthly or Yearly, and complete checkout. Then check the workplace connection and Work Hours switch. Existing saved hours are not a guarantee that the schedule restarted or the workplace connection is still usable. Follow any Re-link warning shown.

Where do I update my card or payment method?

Use Manage subscription from your name/email menu on desktop or Profile on mobile. Open the payment-method section on the management page, update the method, and finish any confirmation shown. If Dashboard shows Payment failed, Payment incomplete, or Subscription paused, use its Update payment button to start the offered recovery flow. Never send full card details in chat.

Where can I see or download invoices?

Open Manage subscription, then find the invoice/history section on the management page. Open the invoice you need and use its offered download or receipt option. Sign in with the same Idle Pilot email that paid. Ask Support if the expected invoice is missing; do not create a second account to find it.

How do I change billing information on an invoice?

Open Manage subscription and review the billing-information section. Update the details that the page lets you change. For an already issued invoice, missing tax detail, or a field the page does not let you edit, contact Support with the invoice reference and the correction needed. Do not assume older invoices are automatically rewritten.

How do I switch from monthly to yearly?

Check Manage subscription for the options offered to your subscription. Some eligible accounts with a cancellation scheduled for price reasons also see Switch to yearly on Dashboard. If that button is shown, open it, review … due now and the future annual price, and choose Pay … and switch only if you want to confirm that charge.

This offered switch credits unused monthly time toward the annual charge and starts yearly billing then. It is a purchase action, not a way to cancel without paying. If you do not see the option, ask Support rather than assuming it is available for every account.

Can I switch yearly back to monthly or change currency myself?

Use Manage subscription to see the changes offered for your specific subscription. If the desired period/currency option is absent, contact Support. These instructions do not promise that every billing change is self-service or that an unused annual period will be refunded.

What if the yearly change fails?

Read the error. If asked to update payment, use Manage subscription to do that first. If the app asks you to wait 15 minutes before retrying, wait before attempting the change again. Review the current subscription before assuming either that yearly billing succeeded or that your earlier cancellation was reversed.

What if checkout says it could not start?

Stay with the account you intended to buy for. Check your connection and choose Try again when offered. Review the selected Monthly/Yearly option and total before continuing. Do not repeatedly submit payment if you are unsure whether a purchase completed; check Dashboard and invoices first.

I paid but the app still looks locked. What should I do?

Return from checkout to Idle Pilot, reload once, and make sure you are signed in with the same email used for the purchase. Look for any payment or Re-link message. If payment completed but access is still wrong, contact Support with the payment/invoice reference and time. Never send a full card number or create another paid account to test it.

Can support cancel, refund, or change my subscription just because I ask the bot?

The assistant can guide you to the relevant screen or help you ask a human. Do not treat an explanation, a request to speak with someone, or a message that a request was received as confirmation of a billing change. Check the subscription page or an explicit confirmation from human support.